Customer Service and Public Relations

Everyone knows the importance of great customer services and exceptional public relations. If you are looking to be more efficient in handling customers with satisfactory results, Strategic Axis is the right place. Our course covers etiquettes, quick problem-solving techniques, listening skills, and people management strategies. Whether you are a beginner or an expert, we have the right course designed for you.

Showing 1-12 of 20 results
Protocol Management Free
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Protocol Management

September 29, 2018 / No Comments

Protocol Management training course will prepare you to interact confidently and effectively with very senior individuals, including informal and structured situations. First impressions are often made within seven seconds of a meeting and are difficult, if not impossible, to change. Among other things, this course helps you leave a great first impression. It also addresses…

Customer Relationship Management | CRM Free
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Customer Relationship Management | CRM

July 10, 2018 / No Comments

Customer Relationship Management | CRM – Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. Customer Relationship Management (CRM) is a business approach that includes the practices and strategies a company uses to determine the best ways to manage and maintain business relationships and interactions with customers, clients, partners or prospects. There is…

Professional PR Certificate Free
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Professional PR Certificate

October 20, 2017 / No Comments

The Professional PR Certificate will give you a detailed introduction to PR and enable you to develop the knowledge and skills to progress in a career in PR.

Customer Service for Healthcare Industry Free
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Customer Service for Healthcare Industry

October 14, 2017 / No Comments

Being in a hospital or clinic can be a frightening experience, as patients may feel tremendous pressure and nervousness. In such a scenario, it becomes essential for professionals in healthcare facilities to provide a relaxing and comfortable experience for the patients. The entire experience at a healthcare facility, from staff interaction to environment needs to…

Customer Experience Endorsed Professional (CEEP) Free
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Customer Experience Endorsed Professional (CEEP)

October 13, 2017 / No Comments

Customer Experience means the outcome from the interaction between the company and its clients. The quality of clients’ communication with a company defines the general business image and reputation. Due to its apparent importance Customer Experience has become the critical element that can result from success or failure in the existing business environment.

Establishing Standards for Customer Centric Strategy Free
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Establishing Standards for Customer Centric Strategy

October 13, 2017 / No Comments

Customer centricity is the wide-ranging approach that requires businesses and non-commercial government entities to focus all their attention and processes around its clients. Such method has become categorically inevitable for building a successful model to prosper and shine in the today’s modern, competitive and highly dynamic world.

Complaints Management Workshop Free
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Complaints Management Workshop

October 13, 2017 / No Comments

Learn strategies to turn the potential negatives of a customer complaint into positive outcomes for your customer and your organization. Does your organization encourage customer complaints? Do you make it easy for customers to register a complaint? If the answer to either of these questions is ‘no’ then you may be missing a significant opportunity…

Customer Profiling Techniques & Procedures Free
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Customer Profiling Techniques & Procedures

October 13, 2017 / No Comments

The ability to profile your customers has become an essential skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to understand your existing customer base better and identify potential new business opportunities. Customer profiling, coupled with marketing analytics, provides critical customer insight that can help customer service, sales,…

Customer Service for the Public Sector Free
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Customer Service for the Public Sector

October 13, 2017 / No Comments

Training Skills to Meet the Unique Customer Service Demands in Government Agencies at All Levels. Specially designed for public services and government agencies, this artistic and interactive customer service training uses real-world examples to train federal employees how to create satisfied customers at every customer contact.

Customer Happiness Masterclass Free
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Customer Happiness Masterclass

October 12, 2017 / No Comments

The importance of happiness is difficult to overestimate. For this reason, the UAE has become the first country in the world which introduced the ministry of happiness. On this masterclass, trainees study the real value of loyalty and happiness for their organizations, understand how to identify and provide superior service, satisfy client’s expectations and build and maintain…

Client Management Strategies for Retention & Growth Free
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Client Management Strategies for Retention & Growth

August 24, 2017 / No Comments

Enhance your Professional Brand and Maximize Opportunities for your Organization! Learn proven practices for building stable, mutually beneficial and profitable client relationships. The rationale for this training centers around putting the client first in everything you do. Understand your client’s objectives and your strategic approach for achieving them. Build fluency in connecting your company’s capabilities…

Customer Satisfaction and Loyalty Free
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Customer Satisfaction and Loyalty

August 24, 2017 / No Comments

This course fits comfortably between two categories: customer service and marketing. Have you ever wondered what makes some organizations shine in the hearts and minds of customers, achieve the highest levels of customer delight and at the same time generate record profits?