Patient Experience – why matters? Whether they are in a large hospital or a small clinic – and regardless of whether it is a public or a private institution – patients today have high expectations. For too long, however, health care providers have considered patients’ satisfaction with their experience of care as something ‘nice to have’ rather than what it indeed is: a primary outcome of high-quality healthcare.
This intensive and interactive course will enable you to understand what it is and how it can be accurately measured and observed.
Most importantly, it will show you how to initiate and lead improvement project as well as practical tools and techniques for delivering real change. It will equip participants to begin patient experience improvement projects from the moment they complete the course and enable them and their organizations to provide more compassionate, consumer-centered care.
YOU WILL LEARN HOW TO
The “patient experience” has become a primary and leading excellence benchmark for the performance a best-in-class healthcare organization delivers on quality, safety, and service.
This course provides participants with the knowledge and skills to design and implement a patient experience-based framework to improve the overall performance of their organization. Participants will learn how to build high performing and engaged healthcare teams, establish and sustain effective clinical relationships, as well as implement strategies and tools to support patient-centered care.
The course uses a mix of interactive techniques such as lecturettes, group activities, case studies, scenario analysis and team presentations.
IMPORTANT COURSE INFORMATION
Certificate
Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC).
SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
IHLM endorses this course.
IHLM endorsement is the industry recognized benchmark for high-quality training programmes.
Supported by their quality assurance system, endorsement confirms that our training programme is professionally designed and delivered to exacting standards.
COURSE OUTLINE