Operations Planning & Management

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Operations Planning & Management

Operations Planning and Management will help an organization to avoid redundant or inefficient work while anticipating and identifying problem areas before they become significant issues.

Without a proper plan and management structure in place, you and your organization are likely spending more money than necessary, not being as productive as possible, or taking on unnecessary risk.

The business impacts of poor operations can be disastrous. A proper operations plan requires heavy applications of both art and science, in the form of people insight, creativity, rational analysis and subject matter expertise.

Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient concerning using them as little resource as needed and useful concerning meeting customer requirements.

It is concerned with managing the process that converts inputs (in the forms of materials, labor and energy) into outputs (in the way of goods and services).

Operations Planning and Management is the development of plans and strategies that will allow your business to seize opportunities and meet challenges head-on effectively. It’s linking strategic business goals to tactical objectives, which are intermediate steps taken to achieve your goals.

Operations management planning also involves taking the necessary steps on the ground for the achievement of business goals.

This program will present a practical exposure to a methodology that leading enterprises are employing. The principles, techniques presented will demonstrate how this tool addresses the change that accompanies successful companies.

This course presents strategic and managerial issues to emphasize that the decisions made by operations managers should be consistent with a corporate strategy shared by managers in all functional areas.

It presents the operations tools and techniques for solving problems in the context of achieving a firm’s overall goals and strategies and provides a balanced treatment of manufacturing and services throughout.

You’ll explore options and contingencies in operational planning, and walk away armed with skills that help you minimize risk and deliver results for your organization.

You might be interested in other Operational Courses as a next step.

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  • View Schedule
  • COURSE TYPE Practitioner
  • DURATION 5 Days
  • COURSE ACCREDITED BY Local Certificate


Key course takeaways:

*Explain the purpose of operations management and how to align operations management strategies with the organization’s strategy (Operational Excellence)

*Outline the approach for aligning the operation to meet the needs and expectations of the customer, both internal and external (Service Excellence)

*Demonstrate an ability to use some tools and techniques to improve the performance of critical business processes (Process Excellence)

*Outline alternative organizational structures to deliver enhanced (Organisational Excellence)


Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.



Module 1: Operations Management

What is operations management?

Establishing the operations vision and mission

Operations management’s responsibility for process management

The prime activities of operations management

The model of operations management

Operations as a Competitive Weapon

Module 2: The Strategic Role Of Operations Management

The role of operations functions

The operations performance objectives

The quality objectives

The speed objectives

The dependability objectives

The flexibility objectives

The cost objectives

Module 3: The Human Side Of Operations Management

Understanding the drivers of performance

Understanding the drivers of dysfunctional behavior

The purpose of performance appraisal

The contributions of industrial psychology to management thinking

The key to motivation people at work

Understanding the difference between motivators and demotivators

Exploring alternatives approaches to people management

How to manage culture, commitment, competence and productivity of the operations team.

Module 4: Job Design And Work Organisation

What is job design?

The key factors to consider when designing operations job

How to identify the primary job characteristics of operations roles

Developing guidelines for job redesign

How ergonomics and environmental conditions inform job design

Module 5: Quality Planning And Control

How is quality defined?

Particular cause and common cause variation

The use of standard deviation to measure dispersion

Statistical process control

Deploying control charts to monitor attributes and variable data

Data collection and sampling tools

Calculating process capability and Sigma scores

Module 6: Operations Improvement

Feedback systems to inform improvement activities

Measuring and monitoring processes to deliver improvements

Establishing improvement priorities

Approaches to providing improvement

The tools and techniques to deliver improvements

The Balanced Scorecards applied for operations

The strategy map applied to operations

Module 7: Strategic Quality Management

The strategic approach to business improvement

Self-assessment as a tool to deliver organizational improvement

Managing improvement activities

Quality awards

Module 8: Lean Operations

What is Lean and how is it applied in operations management?

The Toyota production system

The Lean philosophy and the five principles of Lean Operations

Specifying value and the value stream

Identifying and eliminating waste

Value stream mapping

How to balance a line

Single minute exchange of die

Module 9: Just in Time (JIT)

What is JIT

JIY Techniques

JIT planning and control

JIT in service operations

Calculation Takt time

Pull vs. Push systems

How to achieve one-piece flow

Module 10: Jidoka

What is Jidoka?

Managing the integration of people and machines

Creation of visual control systems

Module 11: Capacity Planning And Control

What is capacity?

Planning and controlling capacity

Measuring demand and capacity

Alternative capacity plans

Choosing a capacity planning and control approach

Capacity planning as a queuing problem

Module 12: Inventory Planning And Control

What is inventory?

The volume decision – how much to order

The timing decision – when to place the order

Inventory analysis and control systems

Module 13: Supply Chain Planning And Control

What is supply chain management?

The activities of supply chain management

Types of relations in the supply chain

Supply chain behavior

  • In The Classroom

  • Live, Online

  • Private Team Training

  • Indiviual Private Session

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