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Measuring and Managing Customer Satisfaction
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Listen To The Voice Of Your Customers!
The Measuring and Managing Customer Satisfaction course is designed to provide knowledge of how to measure customer satisfaction and manage a customer satisfaction system. ISO 9001 standards
ISO 9001 standards help an organization give its customers the confidence that they are buying their products from a company that makes quality and customer service a high priority.
The class not only focuses on how to meet ISO 9001 requirements but also how to use the system to increase in profits and revenues.
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