Gain the foundational knowledge and skills for building an efficient IT organization that supports and complements ITIL best practices in this ITIL Practitioner training course. This two-day course will provide you with the foundational knowledge needed to pass the ITIL Practitioner certification exam and three credits towards your ITIL Expert certification.
You Will Learn How To
The qualification aims to demonstrate that IT Service Management (ITSM) professionals are equipped with essential skills to apply ITIL® concepts in their organization. At the same time, it’s designed to give confidence to managers that the members of their team are ready to initiate and successfully carry out required improvement initiatives.
The new ITIL Practitioner qualification and the accompanying guidance is a response to practitioners’ requests for additional, practical elements to complement the existing ITIL guidance.
While the ITIL Foundation qualification confirms a good understanding of what service management is and introduces all the relevant ITIL concepts and the language, the ‘how’ is addressed only very briefly. ITIL Practitioner comprises key skills for how to start adopting and adapting ITIL within the organization.
Important Course Information
Requirements
Must hold the ITIL Foundation Certificate
Recommended Experience
Basic IT literacy and around two years of IT experience
Course Preparation
Before your event, you will be sent the ITIL Practitioner Guidance and a Pre-Course Study Guide which will detail the required work that needs to be done before class attendance, including 15 hours of personal study.
It is strongly recommended that you complete all the pre-course reading to improve your chance of successfully passing the exam.
Failure to complete the pre-reading may not only harm your success of passing the exam, but you may also find difficulty in completing the assignments, taking part in class discussions, and following the course material.
Exam Information
The ITIL Practitioner exam can be taken on the last day of the course (in-class), or any time after the course is completed via online or at our testing center.
Achieving the ITIL Practitioner certificate provides three credits toward your ITIL Expert certification
COURSE OUTLINE