Incident Management

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Incident Management

Incident management training is the basis for understanding how to respond to an incident effectively.

Incident management, the next level of incident response, is the ability to prepare for and respond to events that present an adverse effect.

High profile incidents such as the Deepwater Horizon (BP incident in the Gulf of Mexico) have shown the consequences of poor incident management.

You may believe that your organization has an excellent plan in place but does your staff have the required skills to implement it effectively?

This training is aimed at team levels – Strategic (gold), Tactical (silver) and Operational (bronze).

Subjects covered throughout this training can be tailored to the requirements of each team depending on their specific roles and responsibilities.

Each of the training days has a strong interactive element to it, and all participants will be given several opportunities to practice the skills they have acquired throughout their training.

The materials and techniques used throughout are based on best practice, and many of the methods taught are used by the government, military and emergency services to train their senior managers in how to respond to incidents.

The goal of this process is to limit disruptions to business processes. For organizations to be prepared, this type of plan must be created much in advance, with formal policies and procedures posted, support from upper management and the necessary tools in place.

This course encompasses the Incident Management Lifecycle, which consists of steps: prepare, identify, contain, eradicate, remediate and looks at lessons learned. You will get a walkthrough of each level, which can be tailored to your organization. By the completion of this course, you will be able to put this practice to action.

You might be interested in other Security Management programs as a next step.

Learn how to deal with the most common incidents faced by organizations.

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  • COURSE TYPE Practitioner
  • DURATION 3 days
  • COURSE ACCREDITED BY Local Certificate


By the end of the course, participants will be able to:

Explain and apply the principles of Incident Management to their workplace

Apply Incident Management methodology and create a plan to recover the business quickly from a threat or incident

Explain the basic fundamentals of an investigation

Demonstrate how to conduct a basic internal investigation within their organization

Conduct a complete crime scene preservation investigation from start to finish


Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.



Module 1: Introduction to Incident Management and Investigations

  • Incident management.
  • Differences between an Emergency, Incident, and Accident
  • Security incidents and safety incidents
  • Managing an incident
  • Incident response
  • Business Continuity Management (BCMO
  • Investigation case studies
  • Evidence collection and continuity of evidence
  • External and internal investigations
  • Locard’s Exchange Principle

Module 2: The fundamentals of Incident Management

  • Initial response
  • Incident classification
  • Reporting and escalation procedures
  • Integrated Incident Management Response
  • Site-specific emergency procedures
  • 5 Priorities when responding to specific Incidents
  • Incident management team requirements
  • Conducting debriefs post-incident
  • 5C’s to Incident Management

Module 3: Application of Incident Management Plan

  • What is an Incident Management Plan?
  • Constructing an Incident Management Plan for your organization
  • Techniques required to implement the plan
  • Implement the incident management plan

Module 4: Principles of Investigations

  • Locard’s Exchange Principle
  • Establishing an investigative mindset
  • Observation skills
  • Rules of Investigation
  • Planning an investigation
  • Decision-making process
  • Working with victims and suspects
  • Priorities on attending the scene
  • Principles and types of search
  • Types, value episode collection of evidence
  • Crime scene preservation
  • Crime typology and how it affects investigations
  • Common Questions and Answers regarding investigations

Module 5: Investigation Methodology

  • Conducting an investigation
  • Investigation evaluation
  • How to deal with Evidence found at the scene
  • Dealing with the authorities and Police
  • Understanding the legal chain of evidence
  • Questioning techniques
  • How to conduct a professional Interview
  • In The Classroom

  • Live, Online

  • Private Team Training

  • Indiviual Private Session

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