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Human Factors & Error Management Workshop

Human Factors & Error Management Workshop

Despite technological advancements, human factors and errors are still the primary cause of incidents and accidents. Understanding the role of the human in our systems and processes, especially their strengths and weaknesses, is the last step to overcome in improvement.

This training enhances performance through an understanding of the effects of teamwork, tasks, equipment, workspace, culture, and organization on human behavior. A human factors approach to safety differs from traditional safety training in that the focus is less with the technical knowledge and skills required to perform specific tasks, but instead with the cognitive and interpersonal skills needed to manage a team-based, high-risk activity efficiently.

2-Day Workshop: Improve Workplace Safety & Efficiency. Gain a good understanding of critical factors that influence human error, & practical strategies for making systems more fault tolerant, thereby improving workplace safety & efficiency.

Regardless of industry type or sector, statistics appear to be dominated by the contribution of human error. This is hardly surprising since humans are involved in the design, construction, maintenance, operation, and management of complex socio-technical systems.

While human error is a regular part of our human makeup, the consequences of mistakes in safety-critical industries such as transport, energy, mining and healthcare delivery can be disastrous and the subject of public outrage, exhaustive inquiries and drawn out legal action.

The cost of human error in the workplace is also considerable; for example, in healthcare, the direct medical costs of preventable clinical incidents arising from the human failure, have been estimated at $2 billion each year.

This comprehensive course will equip individuals with a sound understanding of contemporary human factors issues facing various industries.

Whether you are a manager, accident investigator or CEO, our program will provide you with an opportunity to understand the cause and consequences of human error and assist you with identifying practical strategies to design error tolerant solutions.

Some case studies presented throughout will reinforce general human factors issues and management solutions across various domains.

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We are a partner of Human Advisory Group (EHFAG)

YOU WILL LEARN HOW TO

The training equips participants with a set of non-technical skills that complement technical competency and include teamwork, situation awareness, decision making, communication and workload management. Staff needs to recognize that human error is inevitable and that cooperative and collaborative teams are the most significant asset to achieving safety and high reliability in complex and hazardous work environments. The training provides participants with an in-depth understanding of the human causes of error and thereby develops the ability to take a proactive approach to the avoidance, trapping and mitigating of mistakes.

Key Learning Objectives

*Understand the concept of human factors, human error and error tolerance

*Identify the human factors contributing to accidents in large and complex socio-technical systems

*Address human performance limitations that can lead to unsafe behavior

*Examine organizational and systemic influences that shape human performance

*Understand how the development and assessment of nontechnical skills within workplace teams can assist organizations in reducing risk behavior.

*Develop standard error-tolerant strategies to manage human error across a broad range of workplace domains

IMPORTANT COURSE INFORMATION

Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

COURSE OUTLINE

Modules

Module 1: INTRODUCTION TO HUMAN FACTORS

What are human factors?

Safety and human performance

Conceptual model of human factors

The challenge of human factors issues within the workplace

Human factors versus traditional behavior approaches

Module 2: MYTHS AND REALITIES ABOUT HUMAN ERROR

Human error and the normalization principle

Understanding different errors types – the notion of intention

Rule-breaking behavior – intentional non-compliance

Slips, lapses & mistakes

Communication

Information processing

Automation and ergonomics

Module 3: ORGANISATIONAL CULTURE

Staff safety concepts

Culture and violation

HF and policy compliance

Assessorganizationalonal culture

Module 4: LEADERSHIP & TEAMWORKING

Team dynamics

Affective leadership

Conflict

Personality and behavior

The human factors contribution to accidents

Human factors analytical methods

Nontechnical versus technical skills

The relationship between non-technical skills, error potential, and accidents

Module 5: NON TECHNICAL SKILLS

Behavioural markers

Briefing & debriefing

Effective feedback

Assessing safety behavior

Nontechnical versus technical skills

The relationship between nontechnical skills, error potential, and accidents

Decision making

Fitness for duty

Situational awareness

Leadership

Professionalism

Communication

Threat and Error management

Module 6: HUMAN FACTORS, MANAGEMENT AND ORGANISATION

Incident reporting systems and processes

Grading patient safety incidents

Gathering data

‘Being Open’ policy

The role of safety culture in influencing behavior

Developing and maintaining a Fair and Just Culture

Module 6: MANAGING HUMAN ERROR

Error management strategies

Violation management strategies

The role of the organization in managing error – practical strategies and case studies in creating error tolerant systems

Module 7: ROOT CAUSE ANALYSIS

RCA tools and techniques

Developing an action plan

Objective report writing

Module 8: CHANGE MANAGEMENT

Integrating safety & human factors

Incorporating lessons learned

 

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