Emotional Intelligence: Strategies for Success

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Emotional Intelligence: Strategies for Success

The course also aims at allowing participants to determine their most preferred approach to listening, and to examine the impact of different leadership styles on organizational climate.

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  • DURATION 4 Days

You will learn how to

  • Explain the nature and theories underlying emotional intelligence
  • Identify their personal strengths and blind spots through self assessments
  • Define the various EI competencies and identify areas for improvement as needed
  • Practice empathy building skills with emphasis on active listening
  • Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom line results


Emotional intelligence


  • History: definition, theories and models
  • Intelligence: cognitive intelligence
    • Intrapersonal and interpersonal intelligence
  • Emotional intelligence defined
  • Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
  • IQ and EI predictions
  • Research findings
  • Framework of EI competencies
    • Daniel Goleman’s competency framework


Self awareness and self management: the cornerstones of EI


  • The impact of self awareness
  • The impact of social awareness
  • Self assessment and discovering your personality type
  • Scoring and interpretation of results: the four dimensions
    • Extraversion and introversion
    • Sensing and intuition
    • Thinking and feeling
    • Judgement and perception
  • Dealing with various types


The conceptual model


  • The competency framework
  • The four competency clusters
    • From self awareness to relationship management


The competencies of EI


  • Competency defined
  • The competency iceberg
  • The core of EI: self awareness
  • Self management competencies
  • Social awareness competencies
  • Relationship management competencies
  • Definitions and real life examples
  • Core questions, underlying behaviors, and tips for improvement


Empathy: a critical EI competency


  • Definition and examples
  • Empathy and active listening
  • The personal listening profile: determining your preferred approach to listening
    • Appreciative listening
    • Empathic listening
    • Comprehensive listening
    • Discerning listening
    • Evaluative listening


EI competencies and leadership styles


  • The power of leaders: influencing organizational climate
  • Organizational climate: the six components
  • Correlation between EI competencies, styles, climate and results


Leadership styles


  • The six styles
  • When best to use each style
  • Impact of styles on climate and bottom line results


  • In The Classroom

  • Live, Online

  • Private Team Training

  • Indiviual Private Session

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