Email Etiquette

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Email Etiquette

In this age of fast-changing technology, email is the preferred and often most efficient form of business communication.  Many organizations overlook the etiquette framework that should be in place when using this essential business communications tool.

35% of workers said they received high levels of emails that were either time-wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilized efficiently in the workplace.

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  • COURSE TYPE Practitioner
  • DURATION 1 day


This training course will provide you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with efficient email structures, creating signatures and templates and more.

Learn how to draft emails that are clear and concise and won’t be misinterpreted by co-workers. Or have us customise a training solution that matches your specific organizational requirements.


Upon completing the course, participants will be awarded Strategic Axis certificate.



Module 1: Introduction

Evaluate Your Email Usage

Workshop Objectives

Module 2: Introduction to Email Etiquette

Email is Never Secure

Big Brother Maybe Reading Your Email

Productivity is Lost When Cyber-Slackers Log-on

Email Misuse and Abuse May Get You Fired

Email Can Be Embarrassing

Email Abuse Impacts Revenues and Reputations

Email is Easily Misinterpreted

Module 3: Create Structure for Success



! High Importance vs. Low Importance



Introduction – Body – Conclusion



Time Delays

Module 4: Rules of Thumb

Useful Subject lines: Tell Me What You Need

One Page View Only

Average 15 Words per Sentence

As Short as Possible – Avoid Extra Words

2 – 3 Lines per Paragraph Maximum

Module 5: Grammar Perfect

Using Spell Checker

Check for Simple Sentences

Use the Active Voice

Use of Punctuation

Use of Emoticons

Use of Text Talk

Module 6: Formatting your Email Message

Email Style

Writing the Email

Selecting Your Format Settings

Choose the Right Font

Select Appropriate Colours

Enhancing Readability

Avoid All Upper – or Lowercase Letters

Arranging Text into Vertical Lists

Sending Attachments with Care

Module 7: Broadcast Emails


Importance of Branding and Consistent Subject Headings

Module 8: Proofreading Does Pay

A Proofreading Primer

How Peer Review Can Help

Module 9: Polishing Your Cyber Manners

Watch your Cyber Language

Avoiding Sexist Language

Set the Right Tone

Dodging Conversational Pitfalls

Extinguishing Flames

Module 10: Netiquette Guidelines

Reviewing Netiquette Guidelines

Netiquette Guidelines for Managers

Module 11: Managing Email Overload

Controlling Your Inbox Clutter

Module 12: Email Examples

The Good

The Bad

The Ugly

  • In The Classroom

  • Live, Online

  • Private Team Training

  • Indiviual Private Session

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