The ability to profile your customers has become an essential skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to understand your existing customer base better and identify potential new business opportunities.
Customer profiling, coupled with marketing analytics, provides critical customer insight that can help customer service, sales, and marketing professionals increase profitability and customer loyalty. Also, customer profiling information can be pivotal in improving your customer service initiatives.
YOU WILL LEARN HOW TO
This training course is designed to give delegates the techniques and procedures they require to gain insight into the behavior of their customers. This idea allows for improved customer service, increased call center efficiency, added cross-sell and up-sell opportunities, streamlined sales and marketing processes, reduced costs, and enhanced customer service satisfaction.
IMPORTANT COURSE INFORMATION
Upon completing the course, participants will be awarded Strategic Axis Certificate.
COURSE OUTLINE