Customer Happiness Masterclass
The importance of happiness is difficult to overestimate. For this reason, the UAE has become the first country in the world which introduced the ministry of happiness.
On this masterclass, trainees study the real value of loyalty and happiness for their organizations, understand how to identify and provide superior service, satisfy client’s expectations and build and maintain loyalty and happiness.
- COURSE TYPE Practitioner
- COURSE NUMBER
- DURATION 2 days
- COURSE ACCREDITED BY ICSA
YOU WILL LEARN HOW TO
The Masterclass covers the relevant best worldwide practices to produce and execute the first-rate strategy that brings your organization to the new heights.
IMPORTANT COURSE INFORMATION
Upon completing the course, participants will be awarded Strategic Axis certificate endorsed by ICSA – International Customer Service Association.
Domain 1: Introduction
Customers Loyalty and Happiness and Best Practices of Client-Centric Mind Set
Loyalty and Satisfaction of Clients as the Win-Win for business and customers
Defining and understanding Main Types and Components of clients Loyalty
Consumer Loyalty Schemes and Programs and maximizing its Results
Essential Loyalty & Satisfaction – how to measure Expectations and Loyalty Indexes
The Relationship Between Loyalty & Satisfaction and its importance for any company
Customer Happiness Initiative Worldwide and in the UAE
Module 2: Customer Happiness Approach
How to achieve the highest level of Happiness of your Buyers
UAE Government Initiative in the Customer Happiness Program
UAE Consumers Happiness Ministry key objectives and role
How to Measure and Monitor Happiness? Best tools you must Know
Analysing the Client Loyalty and Satisfaction at the place of your work
Implanting the Loyalty & Happiness Program into the existing Strategy and Praxis
Practice on how to implement the masterclass knowledge at your workplace
Best examples of International Companies and Government Initiatives
In The Classroom
Private Team Training
Indiviual Private Session
Please Register for More Information