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Customer Focused Management
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Customer service is a continuum of human behaviors…shared with those we meet.
In today’s highly competitive business environment, every dynamic of a successful organization must be pointed toward ultimate customers. Customer-focused management goes beyond service and quality. No business cannot improve its customer orientation. Every organization has customers, clients, stakeholders, financiers, volunteers, supporters, or other categories of “affected constituencies.”
This programme focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability.
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We have gathered a team of professionals who are committed to helping you excel professionally. With our in-depth expertise and exposure in different sectors, the professionals at Strategic Axis have skills that are second-to-none.