Communication Skills – Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.
Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels.
Our interactions with others will determine how we are being perceived and each of these interactions is an opportunity to accomplish a planned purpose.
Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level.
This training course will help you develop the skills you need to focus on your purpose, profile your audience and build your message with clarity for an ideal impact and outcome.
The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.
The communication skills covered in this training course will help increase your ability to become better at active listening, receiving and giving useful feedback, dealing with different and diverse cultures, and managing conflicts to improve quality of relationships and productivity.
This course aims to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and tailoring your communication accordingly.
Getting a better understanding of how you communicate with others as well as how others interact with you will improve business and personal relationships.
Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.
We could write a book about the importance of communication key skills, but for now, we will start with some essentials for becoming a more effective communicator.
You might be interested in other Communication and Writing Skills programs as a next step.
• Build collaborative relationships that emphasize trust and respect
• Communicate effectively using concise and straightforward language
• Enhance listening to anticipate and avoid misunderstandings
• Foster cross-cultural understanding in your workplace
• Eliminate communication roadblocks and focus on nonverbal cues
• Use advanced communication tools and skills to deliver various types of messages
• Identify the different personal listening styles and discover their own
• Apply meta programs to improve understanding of people
• Describe and harness the power of body language
• Practice and use assertiveness skills in different situations
• Demonstrate the use of the secrets of influence for effective communication
Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC).
SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
Introduction to communication
Communication levels and definitions
The four principles of interpersonal communication
Elements of the communication process
Where can miscommunication occur?
Barriers to effective communication
Overcoming communication barriers
Overcoming communication anxiety and other obstacles
Improving cross-cultural communication: guidelines
‘DiSC’ personal development profile
Stages of team development
The arts of persuasion
Areas of growing your sphere of influence
Communicating within multi-cultural teams
Stages of team growth
Universal laws of persuasion: process
Common listening issues
Guidelines for effective listening
Effective listening and paraphrasing techniques
Understanding different listening styles: active versus passive styles
Using different questioning techniques
Closed and open questions
Probing types questions
Pitfalls of leading questions
Improving the information recall rate
Assessing personal listening profiles
Assertive, passive and aggressive behaviors
Verbal and non-verbal components of communication behaviors
Types of conflicts
Sources of conflicts
Conflict management styles
Essential conflict management skills
Learning to say ‘no.’
Guidelines for applying ‘no.’
The value of feedback
Positive versus negative feedback
Giving constructive criticism
Managing criticism assertively
The art of body language
Components of non verbal communication
The power of appearance
Communicating through colors
Evaluating your body language skills
Eliciting thinking patterns through eye movement
Building rapport using body language