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Communication Skills Training

Communication Skills

Communication Skills – Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.

Organizational success depends upon the ability of team members to communicate with each other using multiple means and channels.

Our interactions with others will determine how we are being perceived and each of these interactions is an opportunity to accomplish a planned purpose.

Communicating effectively is one of the most powerful skills for achieving objectives, be it on a personal or an organizational level.

This training course will help you develop the skills you need to focus on your purpose, profile your audience and build your message with clarity for an ideal impact and outcome.

The ability to create an environment for open discussion and ongoing dialogue is crucial for communication success.

The communication skills covered in this training course will help increase your ability to become better at active listening, receiving and giving useful feedback, dealing with different and diverse cultures, and managing conflicts to improve quality of relationships and productivity.

This course aims to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and tailoring your communication accordingly.

Getting a better understanding of how you communicate with others as well as how others interact with you will improve business and personal relationships.

Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.

We could write a book about the importance of communication key skills, but for now, we will start with some essentials for becoming a more effective communicator.

You might be interested in other Communication and Writing Skills programs as a next step.

YOU WILL LEARN HOW TO

• Build collaborative relationships that emphasize trust and respect

• Communicate effectively using concise and straightforward language

• Enhance listening to anticipate and avoid misunderstandings

• Foster cross-cultural understanding in your workplace

• Eliminate communication roadblocks and focus on nonverbal cues

• Use advanced communication tools and skills to deliver various types of messages

• Identify the different personal listening styles and discover their own

• Apply meta programs to improve understanding of people

• Describe and harness the power of body language

• Practice and use assertiveness skills in different situations

• Demonstrate the use of the secrets of influence for effective communication

IMPORTANT COURSE INFORMATION

Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC).

SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

COURSE OUTLINE

Modules

Module 1: Defining effective communication

Introduction to communication

Communication levels and definitions

Communication functions

The four principles of interpersonal communication

Elements of the communication process

Nonverbal communication

Building rapport

Where can miscommunication occur?

Barriers to effective communication

Overcoming communication barriers

Overcoming communication anxiety and other obstacles

Communication etiquette

Module 2: Communication across cultures

Improving cross-cultural communication: guidelines

‘DiSC’ personal development profile

Stages of team development

The arts of persuasion

Areas of growing your sphere of influence

Communicating within multi-cultural teams

Stages of team growth

Universal laws of persuasion: process

Module 3: The art of listening

Common listening issues

Guidelines for effective listening

Effective listening and paraphrasing techniques

Understanding different listening styles: active versus passive styles

Using different questioning techniques

Closed and open questions

Probing types questions

Pitfalls of leading questions

Improving the information recall rate

Assessing personal listening profiles

Module 4: Communication behavior and conflict management

Assertive, passive and aggressive behaviors

Verbal and non-verbal components of communication behaviors

Conflict management

Types of conflicts

Sources of conflicts

Conflict management styles

Essential conflict management skills

Learning to say ‘no.’

Guidelines for applying ‘no.’

Module 5: Constructive feedback and criticism

The value of feedback

Positive versus negative feedback

Giving constructive criticism

Managing criticism assertively

Receiving criticism

Module 6: Mastering body language

The art of body language

Components of non verbal communication

The power of appearance

Communicating through colors

Evaluating your body language skills

Eliciting thinking patterns through eye movement

Building rapport using body language

 

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