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Business Process Management & Improvement (BPMI)

Business Process Management & Improvement (BPMI)

Business Process Management & Improvement (BPMI) – Become a Business Process Management Professional!

To harness the work done and increase productivity in organizations, it is essential to understand how to manage business processes.

This course explores the need for managing business processes and how process modeling, mapping, and analysis are all parts of a broader framework for achieving higher quality through Business Process Management and Improvement.

You will explore the essential steps to process mapping and the critical success factors of continuously improving your operations. The course provides a practical framework for you to understand and model business processes and describes how to develop and continually improve a variety of process types.

Business process modeling is mainly used to map a workflow so you can understand, analyze and make positive changes to that workflow or process.

The usage of diagrams helps you to visualize this process and make better decisions. During this highly interactive, high-energy course, you will acquire the knowledge and skills to accurately model business processes at both, the enterprise as well as detailed workflow levels.

The course also provides a step-by-step approach to effectively analyze processes to ensure that business process models accurately reflect reality and include stakeholder requirements.

The concepts during the course are transferred using short, focused presentations which are joined with practical learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies. Rapid learning of the methods and techniques is achieved employing group work, participant discussion, facilitator interaction and case studies.

The concepts and content of this course are based on years of best practice gleaned from hands-on experience in business Process Management & Improvement (BPMI) within various industries and subject matter domains across commercial and public sectors.

This course is your roadmap for developing your BPMI professional skills.

This is official ABPMP course.

You might be interested in other Business Management courses as a next step.

YOU WILL LEARN HOW TO

The concepts during the course are transferred utilizing short, focused presentations which are joined with practical learning workshop sessions. In these sessions, the knowledge gained is applied to real-world examples and case studies.

Rapid learning of the methods and techniques is achieved using group work, participant discussion, facilitator interaction and case studies.

Understand the value and concepts of Business Processes Management & Improvement (BPMI)

Produce business process models at the correct level of detail to aid the analysis, readability, and understanding of organizational responsibilities

Learn best practice techniques and methods to coherently map, accurately measure and thoroughly analyze business processes and work activities across your organization

Suggest process improvements run your appropriate organization process and task documentation

Assess the potential reaction to changes in procedures and manage these within your organization

The objective of design management is to develop and maintain an efficient business environment in which an organization can achieve its strategic and mission goals through design.

IMPORTANT COURSE INFORMATION

Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

COURSE OUTLINE

Modules

Module 1: The need for Business Processes Management

What is Business Processes Management (BPM)?

What are the benefits of BPM?

The organizational view and the link to strategy

Why create a process-centric organization?

Management responsibility

 

Module 2: The Process Model

What is a process?

Benefits of process modeling

Identifying and analyzing process customers

The KANO Model

The process model SIPOC

The difference between outputs and outcomes

How to manage business processes and the interactions effectively

Requirements for effective process design

Module 3: Techniques for Process Mapping

What is process mapping?

Types of the process flow

Creating ‘As Is’ process models

Producing process flows of individual business processes and decomposing these to the right level of detail for clarity

Cross-functional “swim lane” diagrams

Module 4: Refining your process maps

Frequently found mapping problems and how to correct them

Level of details: how much is enough

Process details in text

 

Module 5: Continuously improving your business processes

Deming Cycle (PDCA)

Benchmarks

Lean thinking and the seven wastes

Kaizen

The 5Ss methodology

Module 6: Optimizing Business Process Effectively

5W and 1H tactics to identify process gaps and perform root cause analysis

Creating ‘To Be’ process models

Process performance analysis

Identifying and applying metrics and Key Performance Indicators (KPIs)

 

Module 7: Process measures vs. results measure

Why the interest in Six Sigma?

Six Sigma approaches

Understanding the Process Sigma Metric

What is a variation? Importance of reducing variation

DMAIC overview

Cause and effect diagram

Pareto chart

Control charts

Module 8: Implementing the culture of BPMI

Putting principles into practice

Leadership: Taking ownership, “top-down”  leadership commitment and involvement

Tips for developing and coaching employees

Implementing a business strategy driven by your customers

Focusing on continuous improvement – the role of audit and review

 

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