Business Process Design for Strategic Management

Business Process Design for Strategic Management

Business process improvement strategy through Dynamic Work Design, from industry leaders with decades of experience.

A static approach to work design doesn’t account for what happens when things don’t go as planned. Dynamic Work Design focuses on the importance of interactions between people, work, and the organization as a whole.

You’ll have the opportunity to learn from Experts, who integrated decades of industry practice and academic investigation to create Dynamic Work Design.

You’ll learn to implement improvement strategies naturally in your everyday work, not from a prescribed list, but from a deep personal understanding of the principles.

  • COURSE TYPE Practitioner
  • DURATION 5 Days


This course from Strategic Axis will expose you to the principles and development of Dynamic Work Design from the very creators of this sustainable operations improvement methodology. This program aims to teach you how to implement continuous improvement strategies into your organization’s work design, as well as change the way you think about your work and role as a leader within a particular area of improvement.

You’ll develop an understanding of how to go about implementing improvement strategies; why improvement strategies usually fail; the psychological reasons behind learning, change, and motivation; principles of good work design; and how to go about problem-solving efficiently.

The program culminates in the identification of issues within your organization and the development of a structured problem-solving document based on the A3 approach to continuous improvement which was first employed at Toyota and successfully adopted by many companies.



This course is CPD accredited.

Established in 1996, The CPD Certification Service is the independent CPD accreditation center working across all sectors, disciplines and further learning applications and supports policies of institutional and professional organizations globally.

CPD is the term used to describe the learning activities professionals engage in to develop and enhance their abilities and keep skills and knowledge up to date. This course is an accredited Continuing Professional Development (CPD) training which means it meets CPD standards and benchmarks. The learning value has been scrutinized to ensure integrity and quality.

Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.



Module 1: The Fundamentals of Business Process Management

Business Analysis

Enterprise Content Management

Business Process Re-engineering

Defining Business Process Management

What Is an Organizational Process Maturity Level?

What Are the Benefits of BPM?

Module 2: The Business Process Life Cycle

Process definition

Process approach improvement

Advantages of process mapping

Elements of a process

Benefits of process maps

Attributes of a process map

Module 3: The Enterprise Level

The Enterprise Business Context

Enterprise Process Models

Performance Measurements

Process Governance

Architecture Alignment

BPM Group Establishment

Module 4: The Process Level

A Process Level Methodology

Understand Phase

Analyze Phase

Redesign Phase

Implement and Roll-Out Phases

Ongoing Process Execution

Module 5: Process Assessments Approaches

Mapping process

Types of mapping tools

Simple flowcharting

Geo graphs, spaghetti and workflow diagrams

Swimlane (deployment) flowcharts

Supplier, Input, Process, Output, Customer charts (SIPOC)

Value-added and nonvalue-added analysis

Value stream maps

Cycle time map

Process hierarchy

Process maps symbols

‘IDEF0’ process map

Lean thinking to reduce waste in processes

The eight types of trash found in operations

5S: a framework to organize and maintain your workplace

Failure Mode and Effects Analysis (FMEA)

Module 6: Process Measurement and Benchmarking

The need to measure

Process Key Performance Indicators (KPIs)

Benchmarking and the balanced scorecard

Module 7: The Implementation Level

IT Implementation

HR Implementation

Other Types of Implementation

Problem – Solving Approach

Module 8: Process Analysis and Improvement

Customer oriented processes

Support oriented processes

Management processes

Diagnosis of a process

Analyzing and improving a process

The turtle diagram

Using process maps to identify root causes

Twelve cornerstone tools to process streamlining

Problem solving techniques

Process auditing as a tool for continuous improvement

Process mapping in six sigma projects

  • In The Classroom

  • Live, Online

  • Private Team Training

  • Indiviual Private Session

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