Building an Award-Winning Service Culture
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The fact that successful organizations also have the most satisfied customers makes intuitive sense, and finding examples of such structures is a simple matter. Names like Apple, Harley Davidson, Singapore Airlines and Emirates Airlines pop up immediately into mind. But which came first, the successful organization or the happy customer?
Peter Drucker, the father of modern management, said: “The result of any business is a satisfied (external) customer.” Drucker and other influential business thinkers showed us where to direct our efforts.
We have gathered a team of professionals who are committed to helping you excel professionally. With our in-depth expertise and exposure in different sectors, the professionals at Strategic Axis have skills that are second-to-none.