Advanced Communication Skills
Advanced Communication Skills
This course is to assist you in becoming a more effective communicator by learning how to identify people’s thinking patterns and preferred learning methods, and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will result in improved business and personal relationships.
- COURSE TYPE
- COURSE NUMBER
- DURATION 5 Days
- COURSE ACCREDITED BY
You will learn how to
- Use advanced communication tools and skills to deliver various types of messages
- Identify the different personal listening styles and discover their own
- Apply meta programs to improve understanding of people
- Describe and harness the power of body language
- Practice and use assertiveness skills in different situations
- Demonstrate the use of the secrets of influence for effective communication
Modules:
Defining effective communication
- Communication: definition and characteristics
- Myths about communication
- Communication functions
- The four laws of communication
- Evolution of communication
- Communicating for results
- Understanding elements of communication
- The element of noise
- Mehrabian’s 55-38-7 rule
- Overcoming communication anxiety and other obstacles
- Communication etiquette
The art of listening
- Common listening issues
- Guidelines for effective listening
- Effective listening and paraphrasing techniques
- Understanding different listening styles: active versus passive styles
- Improving the information recall rate
- Assessing personal listening profiles
Internal listening filters
- Understanding the filter system
- Sensory input channels
- Internal filter systems: the 6 layers
- The 6 listening meta programs
- Overcoming the 6 filters when communicating
- Avoiding the loss of information
Mastering body language
- The art of body language
- Components of non verbal communication
- The power of appearance
- Communicating through colors
- Evaluating your body language skills
- Eliciting thinking patterns through eye movement
- Building rapport using body language
Advanced assertiveness skills
- Understanding assertiveness: definition and values
- Components of passive, assertive and aggressive styles
- Assertiveness rights and responsibilities
- Activities for practicing assertive behavior
- Managing criticism assertively
The power of influence and persuasion
- Definition and characteristics of influence
- The 6 principles of persuasion: how to apply them
- Bases and sources of power
- Dealing with difficult people using persuasion
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In The Classroom
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Live, Online
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Private Team Training
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Indiviual Private Session
Please Register for More Information