The Certified Manager Quality and Organizational Excellence is a professional who leads and champions process-improvement initiatives – everywhere from small businesses to multinational corporations – that can have regional or global focus in a variety of service and industrial settings. A Certified Manager Quality and Organizational Excellence facilitates and leads team efforts to establish and…View Details
Operations Planning & Management
Operations Planning & Management
Operations Planning and Management will help an organization to avoid redundant or inefficient work while anticipating and identifying problem areas before they become significant issues.
Without a proper plan and management structure in place, you and your organization are likely spending more money than necessary, not being as productive as possible, or taking on unnecessary risk.
The business impacts of poor operations can be disastrous. A proper operations plan requires heavy applications of both art and science, in the form of people insight, creativity, rational analysis and subject matter expertise.
Operations management is an area of business concerned with the production of goods and services and involves the responsibility of ensuring that business operations are efficient concerning using them as little resource as needed and useful concerning meeting customer requirements.
It is concerned with managing the process that converts inputs (in the forms of materials, labor and energy) into outputs (in the way of goods and services).
Operations Planning and Management is the development of plans and strategies that will allow your business to seize opportunities and meet challenges head-on effectively. It’s linking strategic business goals to tactical objectives, which are intermediate steps taken to achieve your goals.
Operations management planning also involves taking the necessary steps on the ground for the achievement of business goals.
This program will present a practical exposure to a methodology that leading enterprises are employing. The principles, techniques presented will demonstrate how this tool addresses the change that accompanies successful companies.
This course presents strategic and managerial issues to emphasize that the decisions made by operations managers should be consistent with a corporate strategy shared by managers in all functional areas.
It presents the operations tools and techniques for solving problems in the context of achieving a firm’s overall goals and strategies and provides a balanced treatment of manufacturing and services throughout.
You’ll explore options and contingencies in operational planning, and walk away armed with skills that help you minimize risk and deliver results for your organization.
You might be interested in other Operational Courses as a next step.
- COURSE TYPE Practitioner
- COURSE NUMBER
- DURATION 5 Days
- COURSE ACCREDITED BY Local Certificate
YOU WILL LEARN HOW TO
Key course takeaways:
*Explain the purpose of operations management and how to align operations management strategies with the organization’s strategy (Operational Excellence)
*Outline the approach for aligning the operation to meet the needs and expectations of the customer, both internal and external (Service Excellence)
*Demonstrate an ability to use some tools and techniques to improve the performance of critical business processes (Process Excellence)
*Outline alternative organizational structures to deliver enhanced (Organisational Excellence)
IMPORTANT COURSE INFORMATION
Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
Module 1: Operations Management
What is operations management?
Establishing the operations vision and mission
Operations management’s responsibility for process management
The prime activities of operations management
The model of operations management
Operations as a Competitive Weapon
Module 2: The Strategic Role Of Operations Management
The role of operations functions
The operations performance objectives
The quality objectives
The speed objectives
The dependability objectives
The flexibility objectives
The cost objectives
Module 3: The Human Side Of Operations Management
Understanding the drivers of performance
Understanding the drivers of dysfunctional behavior
The purpose of performance appraisal
The contributions of industrial psychology to management thinking
The key to motivation people at work
Understanding the difference between motivators and demotivators
Exploring alternatives approaches to people management
How to manage culture, commitment, competence and productivity of the operations team.
Module 4: Job Design And Work Organisation
What is job design?
The key factors to consider when designing operations job
How to identify the primary job characteristics of operations roles
Developing guidelines for job redesign
How ergonomics and environmental conditions inform job design
Module 5: Quality Planning And Control
How is quality defined?
Particular cause and common cause variation
The use of standard deviation to measure dispersion
Statistical process control
Deploying control charts to monitor attributes and variable data
Data collection and sampling tools
Calculating process capability and Sigma scores
Module 6: Operations Improvement
Feedback systems to inform improvement activities
Measuring and monitoring processes to deliver improvements
Establishing improvement priorities
Approaches to providing improvement
The tools and techniques to deliver improvements
The Balanced Scorecards applied for operations
The strategy map applied to operations
Module 7: Strategic Quality Management
The strategic approach to business improvement
Self-assessment as a tool to deliver organizational improvement
Managing improvement activities
Module 8: Lean Operations
What is Lean and how is it applied in operations management?
The Toyota production system
The Lean philosophy and the five principles of Lean Operations
Specifying value and the value stream
Identifying and eliminating waste
Value stream mapping
How to balance a line
Single minute exchange of die
Module 9: Just in Time (JIT)
What is JIT
JIT planning and control
JIT in service operations
Calculation Takt time
Pull vs. Push systems
How to achieve one-piece flow
Module 10: Jidoka
What is Jidoka?
Managing the integration of people and machines
Creation of visual control systems
Module 11: Capacity Planning And Control
What is capacity?
Planning and controlling capacity
Measuring demand and capacity
Alternative capacity plans
Choosing a capacity planning and control approach
Capacity planning as a queuing problem
Module 12: Inventory Planning And Control
What is inventory?
The volume decision – how much to order
The timing decision – when to place the order
Inventory analysis and control systems
Module 13: Supply Chain Planning And Control
What is supply chain management?
The activities of supply chain management
Types of relations in the supply chain
Supply chain behavior
In The Classroom
Private Team Training
Indiviual Private Session
Please Register for More Information