Managing Different Personalities – Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.
Understanding the people on our team is a huge part of our job. As human beings are complex organisms, people cannot be wholly labeled in this way.
The real benefit comes when we observe and identify particular traits which are familiar to people in these four categories.
Through practical exercises and drawing on our facilitator’s vast experience and psychology background, you will be empowered to pick your battles, turn around negative behaviors and attitudes, communicate effectively, and set clear boundaries for what you will and will not tolerate.
Working with people of different working styles can cause conflicts and stress to us.
This Managing Different Personalities course is aimed at helping us to understand the reasons for the different behaviors of people; learning the different strategies on managing mindset and communication skills to reduce conflicts and get the work done; as well as techniques to work with the specific groups of people whom we may perceive as difficult in our workplace.
Key Learning Outcomes
*Explore the psychology behind different personality types – what makes a “difficult” person?
*Learn how the conscious and subconscious mind shape behavior
*Learn your triggers – which people will you perceive as more difficult than others?
*Manage the emotions in the workplace
*Avoid unintentionally escalating the problem
*Tips to remain calm and stress-free intense situations
*Understand the praise and punishment trap
*Keys to communicate effectively to handle difficult people
*Match your communication style to different personalities
*Explore how you can be soft on the person and firm on the issue
*Using assertiveness to address challenging behaviors
*Constructively manage complaints and aggression
*Create permanent behavior change without having to confront
You might be interested in other Interpersonal Skills and Self Development programs as a next step.
YOU WILL LEARN HOW TO
Gain the skills and confidence to deal with challenging personality types. Learn how to keep your composure and avoid escalating the problems when interacting with unreasonable people.
After the workshop, you will be able to:
*define what a “difficult” person and the main situations where people become difficult is
*recognize your instinctive response to people who are demanding and why you will respond in that manner
*understand the two dimensions that affect how people behave that may be different from others
*learn about different working behavioral styles of people, what is essential for each of them and what happens if their intents are not met
*identify the different categories of confusing people and their characteristics
*practice different techniques and strategies to handle each class of difficult people
*improve communication for dealing with different types of difficult people
*exercise awareness of your behavior to not become a difficult person to others
IMPORTANT COURSE INFORMATION
Certificate
Students will receive Strategic Axis professional certificate accredited by UAE Government.
COURSE OUTLINE