Customer centricity is the wide-ranging approach that requires businesses and non-commercial government entities to focus all their attention and processes around its clients. Such method has become categorically inevitable for building a successful model to prosper and shine in the today’s modern, competitive and highly dynamic world.
YOU WILL LEARN HOW TO
To achieve the objectives and principles of customer centricity number of actions must be accomplished including adjustments in the leadership principles, establishing new service standards, following such and readjusting internal communication flows. On top of it, team training with the new vision and approach must be secured. This course provides all the skills and tools to implement all the above changes and adjust with the most efficient approach the available resources to make a company or a government entity to be truly consumer-centric.
The course covers different particular topics of customer centricity standards and the key components to bring your professional knowledge to next level.
IMPORTANT COURSE INFORMATION
Upon completing the course, participants will be awarded Strategic Axis certificate endorsed by ICSA – International Customer Service Association.
COURSE OUTLINE