Being in a hospital or clinic can be a frightening experience, as patients may feel tremendous pressure and nervousness. In such a scenario, it becomes essential for professionals in healthcare facilities to provide a relaxing and comfortable experience for the patients.
The entire experience at a healthcare facility, from staff interaction to environment needs to be well structured and must meet the customer service standards like other industries.
Hospital professionals who participate in this workshop will assess and learn how to increase their customer service aptitude and patient satisfaction through using applied psychology to understand customers/patients better, what creates patient satisfaction and choose the best response. Participants will also learn how to increase their level of emotional intelligence and deal with stress.
YOU WILL LEARN HOW TO
Patients don’t stop being consumers – customers – when they put on a hospital gown.
Regardless of what happens with the government, the pressure healthcare providers experience is not likely to disappear anytime soon. This course focuses on the people skills people working in healthcare must master to earn top patient-satisfaction scores. The program addresses service challenges specific to healthcare environments. It is taught in a highly-interactive format and is designed to keep those who rarely sit behind a desk engaged throughout the workshop.
Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients but also of providing it ourselves.
This Customer Service Training Course is designed for people on the front line of customer service, whether face to face or over the phone and e-mail. It’s designed to help your team handle demanding customers and situations and to make the most of every customer contact.
IMPORTANT COURSE INFORMATION
Upon completing the course, participants will be awarded Strategic Axis certificate endorsed by ICSA – International Customer Service Association.
COURSE OUTLINE