Everyone knows the importance of great customer services and exceptional public relations. If you are looking to be more efficient in handling customers with satisfactory results, Strategic Axis is the right place. Our course covers etiquettes, quick problem-solving techniques, listening skills, and people management strategies. Whether you are a beginner or an expert, we have the right course designed for you.
Every front-line employee needs a solid grounding in ‘customer service’ skills. As can be expected of this course, the subjects covered tackle most of what is required by anyone interacting directly with internal or external customers.
Today, customers have an increasing range of choice: choice of supplier, choice of channel, choice of products and services. Their loyalty is determined by the quality of the experience they receive. Providing customer service excellence gives an organization a competitive advantage in the marketplace and is the critical factor that keeps customers coming back. Successful…
Customer service is a continuum of human behaviors…shared with those we meet. In today’s highly competitive business environment, every dynamic of a successful organization must be pointed toward ultimate customers. Customer-focused management goes beyond service and quality. No business cannot improve its customer orientation. Every organization has customers, clients, stakeholders, financiers, volunteers, supporters, or other…
This training seminar is a must for any business aiming to include events as part of their Public Relations and Marketing activities. The face to face communication opportunities created by events provides business people with the most powerful of opportunities to influence their colleagues, clients, and investors. Smooth well run events reflect well on any…
Listen To The Voice Of Your Customers! The Measuring and Managing Customer Satisfaction course is designed to provide knowledge of how to measure customer satisfaction and manage a customer satisfaction system. ISO 9001 standards ISO 9001 standards help an organization give its customers the confidence that they are buying their products from a company that…
The fact that successful organizations also have the most satisfied customers makes intuitive sense, and finding examples of such structures is a simple matter. Names like Apple, Harley Davidson, Singapore Airlines and Emirates Airlines pop up immediately into mind. But which came first, the successful organization or the happy customer? Peter Drucker, the father of…
Providing customer service excellence is what will keep your customers coming back. Customer service excellence will give you the competitive advantage you need to survive in a harsh and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect…
In this course, you will be able to learn the importance of practicing excellent customer service and how you can apply it in dealing with your clients. You will also learn in this course how to manage the expectations of your clients and how to deal with customer complaints