Emotional Intelligence: Strategies for Success
Emotional Intelligence: Strategies for Success
The course also aims at allowing participants to determine their most preferred approach to listening, and to examine the impact of different leadership styles on organizational climate.
- COURSE TYPE
- COURSE NUMBER
- DURATION 4 Days
- COURSE ACCREDITED BY
You will learn how to
- Explain the nature and theories underlying emotional intelligence
- Identify their personal strengths and blind spots through self assessments
- Define the various EI competencies and identify areas for improvement as needed
- Practice empathy building skills with emphasis on active listening
- Assess the impact of different leadership styles and their associated competencies on organizational climate and bottom line results
Modules:
Emotional intelligence
- History: definition, theories and models
- Intelligence: cognitive intelligence
- Intrapersonal and interpersonal intelligence
- Emotional intelligence defined
- Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
- IQ and EI predictions
- Research findings
- Framework of EI competencies
- Daniel Goleman’s competency framework
Self awareness and self management: the cornerstones of EI
- The impact of self awareness
- The impact of social awareness
- Self assessment and discovering your personality type
- Scoring and interpretation of results: the four dimensions
- Extraversion and introversion
- Sensing and intuition
- Thinking and feeling
- Judgement and perception
- Dealing with various types
The conceptual model
- The competency framework
- The four competency clusters
- From self awareness to relationship management
The competencies of EI
- Competency defined
- The competency iceberg
- The core of EI: self awareness
- Self management competencies
- Social awareness competencies
- Relationship management competencies
- Definitions and real life examples
- Core questions, underlying behaviors, and tips for improvement
Empathy: a critical EI competency
- Definition and examples
- Empathy and active listening
- The personal listening profile: determining your preferred approach to listening
- Appreciative listening
- Empathic listening
- Comprehensive listening
- Discerning listening
- Evaluative listening
EI competencies and leadership styles
- The power of leaders: influencing organizational climate
- Organizational climate: the six components
- Correlation between EI competencies, styles, climate and results
Leadership styles
- The six styles
- When best to use each style
- Impact of styles on climate and bottom line results
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In The Classroom
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Live, Online
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Private Team Training
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Indiviual Private Session
Please Register for More Information