ITIL v3 Release, Control & Validation

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ITIL v3 Release, Control & Validation

This course prepares you for the exam leading to the ITIL Intermediate Certificate: ITIL Release, Control & Validation. Also, this certification contributes four credits towards the “ITIL Expert” certification.

The ITIL Release, Control & Validation (RCV) module is one of the qualifications in the ITIL® Service Capability workstream. The module focuses on the practical application of RCV practices to enable the successful planning, testing, and implementation of new services that meet the organization’s or users’ needs.

This official ITIL capability certification course enables you to master the key ITIL processes needed to plan for service transitions properly; assess changes; build, test and deploy releases; validate changes before they go into production; evaluate the changes once they are in operation to ensure that the benefits have been realized while minimizing adverse effects; and transfer the right level of knowledge to the right people, through effective and efficient Configuration and Knowledge Management systems.

The ITIL Release, Control & Validation course is designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested, and that release and deployment fulfill organizational requirements. ITIL Release, Control & Validation also guide evaluating change and managing knowledge to improve decision-making processes.

It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational structures, roles, functions, and process activities related to the following processes:

  • Change Management
  • Service Validation & Testing
  • Release & Deployment Management
  • Service Asset & Configuration Management
  • Request Fulfillment
  • Change Evaluation
  • Knowledge Management

Please note: The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

You might be interested in other IT Training as the next step.

This course will allow you to enroll for the official AXELOS exam.

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  • View Schedule
  • COURSE TYPE Advanced
  • COURSE NUMBER
  • DURATION 5 days
  • COURSE ACCREDITED BY Axelos

YOU WILL LEARN HOW TO

  • Importance of Service Management as a Practice concept and Service Transition Principals, purpose, and objective
  • Importance of ITIL Release, Control, and Validation while providing service
  • How all processes in ITIL Release, Control, and Validation interact with other Service Lifecycle Processes
  • Processes, activities, methods, and functions used in each of the ITIL Release, Control, and Validation processes
  • How to use the ITIL Release, Control, and Validation processes, activities, and functions to achieve operational excellence
  • Measure ITIL Release, Control, and Validation
  • Importance of IT Security and its contributions to ITIL Release, Control, and Validation
  • Technology and implementation considerations surrounding ITIL Release, Control, and Validation
  • Challenges, critical success factors, and risks associated with ITIL Release, Control, and Validation

IMPORTANT COURSE INFORMATION

The ITIL Foundation certification is required to take the exam at the end of class. Proof of certification must be provided no later than the first day of class.

COURSE OUTLINE

Modules:

Module 1: Release, Control, and Validation

  • Processes
  • Purpose and Objectives
  • Scope of Service Transition in Relation to the RCV Processes
  • Service Transition Value to the Business
  • RCV Processes Interaction with Other Lifecycle Stages
  • Developing an Effective Service Transition Strategy
  • Key Initiatives for Preparing for Effective Service Transition
  • Planning and Coordinating Service Transition Activities
  • Service Transition Process Support

Module 2: Service Asset and Configuration Management

  • Purpose and Objectives of SACM
  • Scope of SACM
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in SACM
  • CSFs and KPIs
  • Challenges and Risks
  • SACM Activities Performed by Service Operation
  • Roles and Responsibilities

Module 3: Change Management

  • Purpose and Objectives
  • Scope of the Change Management Process
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process Interfaces
  • Role of the Configuration Management System in the Change Management Process
  • CSFs and KPIs
  • Daily Operational Activities
  • Managing Organizational and Stakeholder Change as Part of Continual Service Improvement (CSI)
  • Challenges and Risks
  • Roles and Responsibilities

Module 4: Change Evaluation

  • Purpose and Objectives
  • Scope of Change Evaluation
  • Business Value
  • Policies and Principles
  • Key Terminology
  • Activities, Methods, and Techniques
  • Evaluation Report Contents
  • Trigger, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in Change Evaluation
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

Module 5: Release and Deployment Management

  • Purpose and Objectives
  • Scope of the Release and Deployment Management Process
  • Business Value
  • Policies
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in the Release and Deployment Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Release and Deployment Management Activities Performed by Service Operations
  • Roles and Responsibilities

Module 6: Service Validation and Testing

  • Purpose and Objectives
  • Scope of the Service Validation and Testing Process
  • Business value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Trigger, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in Service Validation and Testing
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

Module 7: Request Fulfillment

  • Purpose and Objectives
  • Scope of Request Fulfillment
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Process interfaces
  • Information Management in Request Fulfillment
  • CSFs and KPIs
  • Challenges and Risks
  • Roles and Responsibilities

Module 8: Knowledge Management

  • Purpose, Objectives, and Scope
  • Business Value
  • Policies, Principles, and Basic Concepts
  • Activities, Methods, and Techniques
  • Triggers, Inputs, and Outputs
  • Interfaces with Other Processes
  • Information Management in the Knowledge Management Process
  • CSFs and KPIs
  • Challenges and Risks
  • Relationship Between CSI and the Knowledge Management Process
  • Roles and Responsibilities

Module 9: Technology and Implementation Considerations

  • Generic Technology Requirements to Support Process Capabilities
  • Managing a Change in Operations
  • Service Operation Use of Project Management Approaches
  • Assessing and Managing Risk in Service Operation
  • Operational Staff in Service Design and Transition
  • Knowledge Management Tools
  • Collaboration
  • Configuration Management System
  • Planning the Implementation of Service Management Tools
  • Implementation Considerations
  • In The Classroom

  • Live, Online

  • Private Team Training

  • Indiviual Private Session

Please Register for More Information

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