HR Administration Skills

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HR Administration Skills

HR Administration Skills course has been developed to enrich the HR professional’s knowledge in the areas of organizational structures, organizational systems, HR reporting, legal documentation and employee policies. In addition, the course provides an extensive body of knowledge on the competencies required for successful HR administrators.

HR Administration Skills have always been thought to be generic and ambiguous, but in reality, there is a definitive skill set which needs to be practiced in order to excel in the domain of HR. If you have the set of skills that the recruiters are looking for then you can easily become the recruiter yourself.

HR departments are often under-funded and neglected to the extent that they simply play the part of HR and not actually indulge in any HR activities. This is because they lack the personnel with HR-specific skills and not place enough importance on their skill set.

HR administrators and officers are requested continuously to expand their existing knowledge and skill set.  HR administrators often function as the first point of contact for employee inquiries and requests.

This course provides a ‘best practice’ approach to the critical administrative activities and on the practical application of significant HR administrative activities. The course leader will provide you with the insight, knowledge, and skills to manage potentially sensitive issues and situations with tact, discretion and confidence.

Gain an overall understanding of human resources as it relates to an organization’s goals and strategic objectives. You will examine the issues of human resources management and its various functions, activities, and processes.

This HR Administration Skills training will give you a broad range of skills, including understanding the principles of HR and advanced IT skills.

The HR Administration Skills training will give you a great foundation to take your career in any direction – be it in a significant HR role or moving into the specialist areas of employment law, payroll or training and development.

This course is accredited by Certification Institute (HRCI)

You might be interested in another Human Resources workshops as continual improvement paths.

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  • View Schedule
  • COURSE TYPE Practitioner
  • DURATION 4 Days


To provide a more practical element to the course, participants are required to develop an employee handbook and an organization structure using computer stations offered by Strategic Axis. Besides, a live demo of an HR system will be presented to highlight significant features and develop a system’s business requirements.

By the end of the course, participants will be able to:

Identify the role of HR administrators within the HR structure of their organization

List and develop competencies required for successful HR administrators

Distinguish between various types of organizational structures and develop structures using Microsoft Visio

Describe the core functions of HR systems and determine business requirements for their organization’s HR system

Develop HR reports using different types of graphs and templates

Select legal documents required to collect and maintain for employees.

Create their organization’s employee handbook


No prior knowledge or understanding of HR process is required.

Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.

This certification has been approved for 18 Businessrecertification credit hours toward aPHR™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™, and SPHRi™ recertification through the HR Certification Institute.

This course is endorsed by HRCI.

HRCI endorsement is the industry recognized benchmark for high-quality HR training programmes.

Supported by their quality assurance system, endorsement confirms that our training programme is professionally designed and delivered to exacting standards.



Module 1: The Role Of HR Administration In Your Organisation

Major roles and responsibilities of HR administrators

A look at the HR administrator’s job description

The HR administrator’s position within the HR department

Professional qualifications as a competitive advantage

Competencies of successful administrators

Technical competencies

Behavioral competencies

Assessing and developing your competencies

The evolving role of the HR administrator

Certifications for administrators

Creating an awareness of your company’s vision, mission, and values

How to ensure staff stay engaged

Creating a culture of trust

Module 2: Introduction to organizational structures

Definition and purpose

Types of organizational structures

Advantages and disadvantages of various structures

Examples of structures for many organizations

Tools used to draw organizational structures

Workshop: using Microsoft Visio in bringing organizational structures

Module 3: Working with Human Resources Information Systems (HRIS)

The evolution of HRIS

Functions and features of HR systems

Determining business requirements

Developing assessment criteria to be used for evaluating different systems

Assessing and evaluating existing HR systems

Workshop: live demonstration and practice using an HRIS

Module 4: HR measurements and reporting

Research terms and techniques

Frequently used HR metrics

Calculating HR metrics

Recruitment metrics

Retention metrics

Compensation and Benefits metrics

Training and development metrics

Reporting methods and examples: charts and graphs

Workshop: developing HR reports using bar charts, pie charts, and line charts

Record Keeping For Recruitment

Engagement procedures: contracts of employment and written particulars, references, induction, checklists

Maternity procedures: maternity leave and pay

Termination: notice periods, termination reports, exit interviews

Module 5: Employee documentation and record keeping

Purpose and objective of record keeping

Employee files: legal documents to maintain

Developing an orientation package: reports to provide to new hires

Policies, procedures, and work rules

Developing an organization’s employee handbook

Purpose of the handbook

Sections of the handbook

The process of developing a handbook

Workshop: draft of the employee handbook

Module 6: Tracking Key Internal HR Records

Application form

The offer of appointment letter

Medical reports

Copies of certificates/qualifications

Security-check reports

Acceptance of offer letter

Promotion letters

Staff reports/appraisal forms

Disciplinary correspondence

Salary increment forms


Requests and responses regarding special leave

Change of name documents

Personal/service record card

Retirement notifications

Maintaining records, systems, and libraries

Security, confidentiality, and access to records

Understanding the audit role in record keeping

How to prepare updated reports

Module 7: Performance Appraisal

Administering the performance appraisal process

Methods for appraising performance

How to do a fair appraisal when bonus and increments are linked

Problems of performance appraisal

Clarifying employee rights – where equal opportunities and discrimination fit in

  • In The Classroom

  • Live, Online

  • Private Team Training

  • Indiviual Private Session

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