Employee Relationship Specialist seminar is designed to develop increased productivity and motivation through the application of best practice in the way that the organization treats employees. The workshop will enable the creation of a working environment in which all staff can contribute their full potential.
Despite the evolution of the various functions of Human Resources (HR), Employee Relations (ER) is still considered to be a grey function.
Employee Relationship Specialist is expected to administer, report on operational KPIs, handle grievances, enforce policies, manage performance, deal with internal communication, promote social functions, and the list goes on.
This course is designed to shed light on all the activities under the employee relations’ function. From administration to grievance resolution, the course material and resources ensure that attendees improve their awareness and hence, their engagement level within the employee relations functions of their organization.
This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.
The main features of the seminar are:
Shows how to create a close working relationship between ER and the rest of the organization
Establishes the policies that create a practical ER function
Matches these policies to the practices that support them
Addresses how to get the best from people
Addresses critical issues for ER and Supervisors/Team Leaders such as handling absence, poor timekeeping, and unrealistic aspirations for promotion
Students will understand labor relations and collective bargaining in the private and public sectors from historical and current perspectives. They will study the laws that regulate the relationships between employers and employees.
Some of the topics studied will include the processes of establishing a bargaining unit, negotiating a collective agreement and administrating the agreement’s arbitration and unfair labor practices stipulations.
Students will also learn about legal issues of employment through examining the federal and state laws that impact personnel functions and the applicable company policies in workplace settings. This means that students will learn about equal work, affirmative action, workplace privacy, and mandatory safety programs.
You might be interested in another Human Resources workshops as continual improvement paths.
YOU WILL LEARN HOW TO
The course is divided into independent modules tapping on the function of the employee relations profession. Role plays, group activities and cases are included for each module to strengthen participants’ ability to transfer the knowledge into the work environment. A small portion of the course time is used to debunk some myths and trends related to the function. Awareness building, skill building and reflection times are carefully designed to ensure the right impact.
By the end of the course, participants will be able to:
Define employee relations as a function and list its central roles within human resources
Manage employee files and records as per local labor laws and regulations
Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism
Apply objective means of moral measurement and enhancement to improve employee morale
Differentiate between employee whining, complaints, and grievances and decide when to treat an issue as a grievance and how to handle it properly
IMPORTANT COURSE INFORMATION
No prior knowledge or understanding of HR process is required.
Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
Employee Relationship Specialist is a fully endorsed programme, and upon completion of the seminar and assessment, successful applicants will also be awarded a Certificate from the ILM.
COURSE OUTLINE