Customer service is a continuum of human behaviors…shared with those we meet.
In today’s highly competitive business environment, every dynamic of a successful organization must be pointed toward ultimate customers. Customer-focused management goes beyond service and quality. No business cannot improve its customer orientation. Every organization has customers, clients, stakeholders, financiers, volunteers, supporters, or other categories of “affected constituencies.”
This programme focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability.
YOU WILL LEARN HOW TO
This program will explain the requirements to build a customer-focused culture within a department or organization, as well as the processes required to create economic sustainability and growth.
This unique expertly designed course will focus on how the delegate can deal with demanding customers, create and manage an effective team as well as learn different behavioral and leadership strategies used by top CEO’s and integrate them into their style.
This program teaches the responsibilities of customer service management, hiring, mentoring, training, team building as well as total quality assurance.
IMPORTANT COURSE INFORMATION
Upon completing the course, participants will be awarded Strategic Axis certificate endorsed by ICSA – International Customer Service Association.
COURSE OUTLINE