Conflict Management Workshop
Conflict Management Training goes directly to the heart of this problem. We have all experienced the stress that comes from having unresolved conflicts with our co-workers. Conflicts that are ignored or poorly resolved don’t go away–they cause people to feel resentful and to avoid each other. The effects on the company are a loss of productivity, absenteeism, and turnover.
Do you have the self-awareness, solid communication skills, and motivation to resolve uncomfortable situations? The ability to effectively manage conflict separates the good from the outstanding performers.
Those who embrace conflict can build understanding and better relationships—and experience more significant personal and professional success. But managing conflict is not easy. In this workshop, you’ll discover your emotional triggers and learn how to manage challenging encounters with diplomacy, tact, and credibility.
This seminar also will be focused on negotiation, a tool of conflict resolution, as an alternative to violence. Through facilitated discussions and exercises, it gave participants the opportunity to share negotiation experiences and practice fundamental negotiation skills.
Conflict management is a necessary skill for any individual who works with a group. No matter how large or how small, it is likely that any group will see some level of conflict among it, and a person who has excellent conflict management skills will become a valuable part of any team.
The courses and seminars we offer will strengthen you in the area of conflict. Workshops give individuals the chance to put into practice the principles of conflict management that are taught through the courses. Understanding conflict management is a great way to become a valuable asset in all areas of your life.
Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience more significant personal and professional success.
But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations.
This interactive training workshop will provide insight into your emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations. You’ll walk away feeling greater confidence in handling tough situations with diplomacy, tact, and credibility.
You might consider other Interpersonal Skills Training Programs.
This course is applicable for CPD Credits.
- COURSE TYPE Practitioner
- COURSE NUMBER
- DURATION 3 days
- COURSE ACCREDITED BY Local Certificate
YOU WILL LEARN HOW TO
This interactive communications training workshop will provide insight into your emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations. You’ll walk away feeling greater confidence in handling tough situations with diplomacy, tact, and credibility.
How You Will Benefit
• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Gain confidence in holding difficult discussions calmly and assertively
• Manage conflict situations proactively
• Increase your effectiveness in managing conflict
• See an uptick in your overall performance
What You Will Cover
• Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
• Role-playing to practice techniques and new skills in a safe environment
• Sharing of best practices for approaching conflict management
• Transferring your learning back to your work environment using job aids and other resources
How to identify conflicts at work
How to listen to others’ points of view for better understanding and improved work relations
How to express needs and problems openly and honestly without blame, criticism or finger-pointing
A proven six-step method for resolving conflicts, so that needs (not competing solutions) get identified, and new, more creative solutions are found with group participation
How to mediate disputes between team members
IMPORTANT COURSE INFORMATION
Participants who fully attend this course and complete the test on the last day will receive a Strategic Axis Professional Certificate (SAPC). SAPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside.
Module 1: Developing Conflict Awareness
What is the conflict?
Causes of conflict
Why people can seem difficult
Differences, diversity, and opportunity
Distinguish Between a Disagreement and a Conflict
Identify the Signs of a Conflict
Manage Your Emotional Reaction in a Conflict Situation
Module 2: What types of Conflict Resolution are there?
I win You lose
You win I lose
No one wins
We both suffer
We both win
We get to go round again
Module 3: Modes of Conflict Management
Choose the Appropriate Conflict Management Approach for Any Situation
Understand Your Conflict Style
Follow the A.E.I.O U. Model to Diffuse a Tense Situation
10 tips for negotiating
Aligning conflicting or competing outcomes
Effective behavior for successful negotiating
Module 4: Responding to Conflict
Communicate Assertively Without Eliciting Defensiveness from the Other Person
Constructively Disagree with Others
Module 5: Handling Difficult Conversations
Select Appropriate Language to Express Your Ideas Clearly
Plan for Difficult Conversations in a Way That Focuses on Achieving the Results You Desire
Prepare for Potential Barriers To Difficult Conversations
Effectively Execute a Difficult Conversation
Set Goals for Applying Your New Skills to Your Real-Life Situations
Module 6: Managing Conflict and Moving Difficult Situations Forward
Figuring out what’s going on
Deal with things as they arise
Set clear boundaries
You don’t have to go it alone
Or… if the conversation defies resolution – is walking away from an option?
Module 7: Dealing with Difficult Styles and Reactions
Defusing conflict before it escalates
Getting clear about what outcome you want
How to feed the solution, not the problem
Knowing when to leave things well alone
Three Wins to them and they owe you one
Changing or letting go of your want
Adjudicating between other people’s arguments
Module 8: Handling customer complaints
Turn complaint into compliment
Establishing the issue
Determining a course of action
In The Classroom
Private Team Training
Indiviual Private Session
Please Register for More Information