Enhance your Professional Brand and Maximize Opportunities for your Organization!
Learn proven practices for building stable, mutually beneficial and profitable client relationships. The rationale for this training centers around putting the client first in everything you do.
Understand your client’s objectives and your strategic approach for achieving them. Build fluency in connecting your company’s capabilities to the vital needs of your client. Enhance your professional esteem, while setting a course for your client and your firm that minimizes conflict and maximizes value.
YOU WILL LEARN HOW TO
It has been estimated that it costs five times more to get a new customer than to retain an existing one. It is essential that you have a client management strategy for retention & growth.
The hands-on workshop format focuses on practical relevance that includes extensive class discussion, real-life examples, and team projects. The skills learned will help manage internal as well as external clients.
This training seminar shows how putting the client rather than services first can yield improved results regarding client retention.
This training seminar will also introduce you to our unique ‘Client Management Model’ which has been designed to suit the specific needs of organizations in the Middle East, Europe and Africa (EMEA).
IMPORTANT COURSE INFORMATION
Upon completing the course, participants will be awarded Strategic Axis certificate endorsed by ISMM – Institute of Sales & Marketing Management.
COURSE OUTLINE