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Customer Service and Public Relations

COURSES WE OFFER

We customize courses as per the need of our clients. If you are looking for customized course plans, then contact our representatives today. We will assess your expectations and tailor workshop, events and training programs as per your requirements. We are a flexible consultancy and training service that focuses on career progression and growth.

Protocol Management

  • COURSE TYPE
  • September 29, 2018

Protocol Management training course will prepare you to interact confidently and effectively with very senior individuals, including informal and structured situations. First impressions are often made within seven seconds of a meeting and are difficult, if not impossible, to change. Among other things, this course helps you leave a great first impression. It also addresses…

Customer Relationship Management | CRM

  • COURSE TYPE
  • July 10, 2018

Customer Relationship Management | CRM – Develop customer loyalty and incorporate an effective and cost-efficient customer relationship program. Customer Relationship Management (CRM) is a business approach that includes the practices and strategies a company uses to determine the best ways to manage and maintain business relationships and interactions with customers, clients, partners or prospects. There is…

Professional PR Certificate

  • COURSE TYPE
  • October 20, 2017

The Professional PR Certificate will give you a detailed introduction to PR and enable you to develop the knowledge and skills to progress in a career in PR.

Customer Service for Healthcare Industry

  • COURSE TYPE
  • October 14, 2017

Being in a hospital or clinic can be a frightening experience, as patients may feel tremendous pressure and nervousness. In such a scenario, it becomes essential for professionals in healthcare facilities to provide a relaxing and comfortable experience for the patients. The entire experience at a healthcare facility, from staff interaction to environment needs to…

Customer Experience Endorsed Professional (CEEP)

  • COURSE TYPE
  • October 13, 2017

Customer Experience means the outcome from the interaction between the company and its clients. The quality of clients’ communication with a company defines the general business image and reputation. Due to its apparent importance Customer Experience has become the critical element that can result from success or failure in the existing business environment.

Establishing Standards for Customer Centric Strategy

  • COURSE TYPE
  • October 13, 2017

Customer centricity is the wide-ranging approach that requires businesses and non-commercial government entities to focus all their attention and processes around its clients. Such method has become categorically inevitable for building a successful model to prosper and shine in the today’s modern, competitive and highly dynamic world.

Complaints Management Workshop

  • COURSE TYPE
  • October 13, 2017

Learn strategies to turn the potential negatives of a customer complaint into positive outcomes for your customer and your organization. Does your organization encourage customer complaints? Do you make it easy for customers to register a complaint? If the answer to either of these questions is ‘no’ then you may be missing a significant opportunity…

Customer Profiling Techniques & Procedures

  • COURSE TYPE
  • October 13, 2017

The ability to profile your customers has become an essential skill in today’s competitive and customer-oriented business environment. Customer profiling will give your organization the ability to understand your existing customer base better and identify potential new business opportunities. Customer profiling, coupled with marketing analytics, provides critical customer insight that can help customer service, sales,…

Customer Service for the Public Sector

  • COURSE TYPE
  • October 13, 2017

Training Skills to Meet the Unique Customer Service Demands in Government Agencies at All Levels. Specially designed for public services and government agencies, this artistic and interactive customer service training uses real-world examples to train federal employees how to create satisfied customers at every customer contact.

Customer Happiness Masterclass

  • COURSE TYPE
  • October 12, 2017

The importance of happiness is difficult to overestimate. For this reason, the UAE has become the first country in the world which introduced the ministry of happiness. On this masterclass, trainees study the real value of loyalty and happiness for their organizations, understand how to identify and provide superior service, satisfy client’s expectations and build and maintain…